Cancellation & refund policy

In short: cancel any time before your order leaves our shop and you get every rupee back, by UPI, within 2 to 3 working days.

Cancelling an order

• You can cancel free of charge any time before the order is out for delivery (or, for shop pickup, before you collect it). Message us on WhatsApp or call with your order number.
• Once the order is out for delivery, it can no longer be cancelled. You can still refuse it at your door if the product is wrong or damaged (see below).
• An unpaid pay-on-delivery order that we have not confirmed is cancelled automatically after 48 hours, and nothing is charged.
• We may cancel an order if the product is out of stock, the price or details shown were wrong, or the address is outside our delivery area and no delivery charge was agreed. If you have paid anything, you get it back in full.

Refunds

• Refunds go back by UPI to the same account the money came from, within 2 to 3 working days of the cancellation. We send you the UPI reference (UTR) on WhatsApp.
• This covers the ₹5,000 advance taken on orders above ₹20,000, full UPI payments (the ₹100 UPI discount is simply not charged) and any accidental double payment.
• Cash paid at delivery or at the shop is also refunded by UPI, to the account you tell us.
• If a refund hasn't reached you within 3 working days, contact us with your order number and we'll check it the same day.

Wrong or damaged product

• Please check the product, model and box before our technician installs it. If it's the wrong model or arrives damaged, refuse it. We bring the right one, or refund you in full within 2 to 3 working days, as you choose.
• For returns after installation, see our Returns & warranty policy.